Store Policy
Customer Care
Welcome to Step Back In Time Dezignz — where every detail is made with love, care, and a personal touch. We’re more than just a business — we’re a team that truly values the connection we build with our customers and the special moments we help capture, create, or celebrate.
At Step Back In Time Dezignz, we specialise in sublimation, currently doing metal & glass tumblers, ceramic mugs. We plan to expand our products into candles and other items further down the line. Whether it’s preserving precious memories through adding photography to our products, or creating thoughtful gifts and keepsakes, our goal is to deliver products and experiences that are beautiful, meaningful, and lasting.
We take pride in the quality of our work, the creativity behind our custom designs, and the genuine care we put into every interaction with our clients. From your very first inquiry to the final product in your hands, we are committed to providing attentive, friendly, and professional customer care.
Privacy & Safety
Your privacy and safety are of the highest importance to us. At Step Back In Time Dezignz, we are committed to protecting your personal information and creating a secure shopping experience you can trust.
How We Use Your Information
When you place an order or contact us, we collect certain personal details such as your name, email address, phone number, shipping address, and payment information. This information is used solely to:
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Process and fulfill your order
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Confirm payment via secure third-party banking services
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Communicate with you about your order status, updates, or issues
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Offer customer support if needed
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Occasionally follow up for feedback or special promotions (only if you opt in)
We do not sell, rent, or share your personal information with any third parties for marketing purposes.
Payment & Security
All payments made through our website are processed using trusted, secure third-party banking platforms. We do not store or have access to your full credit card details. These payment gateways comply with the highest standards of online payment protection and data encryption.
Payment Methods
- Credit / Debit Cards
- Bank Transfers